The team at Exchequer Solutions has been growing; Operations Director Mike Lowndes explains why they’ve been taking on more staff.
“With new legislation and regulations the industry has become more complicated recently. We are very conscious of this and of continuing to offer a professional and compliant service that our recruitment agencies and contractors can rely on. To ensure we do this we’ve recruited extra staff and even created a new team dedicated to managing and processing expenses.”
He added “We have seen a rise in new registrations and of course we do want to grow the business but the main reason behind the recruitment drive is to offer the highest possible service levels”
Growth in the number of registrations has been rising steadily and in recent weeks has increased fivefold. The new expenses team has played a key role in managing the increase in new business and has been critical in maintaining and improving accuracy and service levels.
The team is led by manager Donna, who has a background in recruitment and a consequently a great understanding of the industry. Her and her team, made up of Amy, Caroline, Lisa and part-timer Monika are responsible for checking every expenses form and approving them if they are allowable or rejecting them if there are any issues. They start the week by processing applications and then Thursdays and Fridays are spent preparing for the week ahead and submitting any late expenses.
Accuracy is very important and as part of our process it is monitored weekly, we’ve been improving steadily and the new team are currently at 99.6% accuracy.
Other teams that have expanded recently include the Account Management, Registrations and Payroll.
