We are extremely proud of the consistently positive feedback we receive from both our contractors and the agencies we work with.
As well as rating various areas of our service, such as registration speed, payroll accuracy and the quality of our customer services support, we welcome general feedback to enable us to develop and improve our umbrella services.
Take a look below at the results from our recent survey.
How would you best describe our current service levels?
How do our service levels compare to our competitors?
How would you rate our registrations feedback and confirmation process?
How would you rate the accuracy of our payroll and invoicing process?
How would you rate the communication around the Key Information Document that was introducedin April 2020?
How would you rate our communication around the furlough scheme?
How would you rate our speed in getting workers paid on the furlough scheme?
How would you rate the knowledge of our staff around the furlough scheme?
How likely are you to use our services more in the future, after Exchequer administering the furlough scheme?
How likely are you to recommend our services to another agency?
All aspects of your service is better than the other payroll companies
You were probably one of the few payment companies (if not the only one)
we deal with, which actively instigated, promoted and managed the furlough scheme, while many others refused to. Tony’s collaboration, input and swift reactions on it have been an immense help to us as an agency and to our workers. I couldn’t thank you and praise you enough for the way you’ve handled that one.
I like using Exchequer everyone has good product knowledge everything is dealt with quickly and the staff are very friendly
1st Floor, The Exchange, 1 St John Street, Chester, CH1 1DA